Hahn Air Systems introduces chatbot Today's News

Print   Send to a friend

Hahn Air Systems has launched a chatbot, increasing its digital servicing channels to now include passengers. The chatbot, named ‘Heidi’, will initially be available on Facebook with plans to expand it further in the future.

Heidi was launched to support passengers travelling on one of Hahn Air Systems’ partner airlines. By visiting Heidi on Facebook, travellers are able to chat privately via Facebook Messenger and receive assistance with matters relating to the provider’s H1-Air solution and the respective partner carriers’ services.

Users are also able to enquire about their booking details, baggage allowance for their flights, itineraries as well as obtain support for web check-ins. Passengers can also consult the Frequently Asked Questions section on the Hahn Air website.

“Although Hahn Air Systems is a purely business-to-business solutions provider, we wanted to give the growing number of travellers who travel with one of our H1-Air carriers the possibility to access instantaneous, round-the-clock support. We will be continuously developing Heidi and expand her bank of frequently asked questions to cater for the growing needs of passengers,” says head of Hahn Air Systems, Alexander Proschka.

In the initial phase, Heidi will communicate with passengers in English, while progressively expanding to other languages in the future.

Today's News

comments powered by Disqus
 latest  previous
Travelbags turns 60 – see the party pics
Travelbags celebrated its 60th birthday on...
Update: Impact of French protests on SA travellers
Local tour operators told eTNW that travel from...
Etihad launches Barcelona service
Etihad’s new service to Barcelona launched on...
Marriott breach - 500m guests exposed
Marriott has taken measures to investigate and...
Crystal Cruises ups voluntourism offering
Crystal Cruises has unveiled more than two dozen...
Poll: What was the biggest story of the year?
Which story had the biggest operational impact...