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Every travel agent in South Africa has probably experienced the following scenario: they find the perfect connection for their client and they can even book the flights in their GDS. However, when they try to issue the ticket, they are unable to do so. This is often the case with smaller carriers, especially domestic ones from the Far East and South America as many of these airlines are not connected to the local payment systems (BSPs).

Luckily, with Hahn Air, this is not where the story ends. As the number one ticketing expert, Hahn Air has been providing support with its services for almost two decades. Over 100 000 agencies in 190 markets and more than 350 air, rail and shuttle partners trust Hahn Air’s solution.

The Hahn Air solution

If travel agents successfully book flights, but are unable to ticket the services due to restrictions, they can opt for issuing on Hahn Air’s HR-169 ticket. Hahn Air is an Iata airline that has been specialising in distribution services for other airlines since 1999. It has built an unparalleled network of partners that use its leading ticketing database. The services of these partners are then made available to travel agents worldwide.

An unparalleled network

With its sister company Hahn Air Systems, Hahn Air has even more to offer. The H1-Air product connects travel agents with airlines that would normally not be available in any GDS. Under the Hahn Air Systems’ H1 code, travel agents can find the services of 80 airlines that typically do not have a GDS contract of their own. These services can easily be issued on the HR-169 ticket as well.

How to issue a ticket with Hahn Air

Travel agents can simply choose Hahn Air as the validating carrier and follow the standard ticketing process of their GDS. Even if Hahn Air is not suggested by the GDS, the agent can actively select Hahn Air’s ticket stock. For additional support, Hahn Air’s website  provides detailed guidelines on how to issue an HR-169 ticket in all major GDSs.

Full-service support

Should a travel agent encounter any difficulties, the Hahn Air Service Desk offers support with all ticketing enquiries 24 hours a day, seven days a week at

A happy customer - with Hahn Air

At last, the travel agent is able to issue the ticket without their customer even realising that Hahn Air facilitated the journey. “We are strictly a B2B company and do not target travellers directly”, says Candy Kasonkomona, Hahn Air’s director Global Account Management for South Africa. “However, for Hahn Air’s travel agent partners, we hope that our services make all the difference in the world. So why wait with holiday bookings? Give your clients an early Christmas present with all the options Hahn Air’s network provides and let them start their festivities early. Wishing you and your customers very merry travels!”

Today's News

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