thepoll
Poll: Does the approach of Day Zero concern your clients?
It has significantly affected bookings.
It has partially affected bookings.
Clients have raised concerns but bookings are unaffected.
Clients do not seem concerned and bookings are unaffected.

Submit
NewsArticle
Have you been a victim of the latest scam? Today's News


Print   Send to a friend

Scammers are taking fraud to the next level and we’d like to know if either you or your clients have been a victim.

A travel agent recently wrote to TNW about a client who had tried to make meal changes for a US flight she had booked with her travel agent. Because it was late on a Sunday evening, the client thought she’d not trouble the agent and do it herself.  After googling the airline’s contact details, she called a number on what appeared to be the airline’s website.

The ‘airline staff’ then told the client that the travel agent had booked the incorrect flight dates and that the airline was willing to change it for a fee of R1 974 (US$150). The employee continued to contact the client, sending her emails and calling her – saying that if she didn’t pay the fee she would end up going to the airport without any tickets as they needed to be reissued. 

Upon contacting her agent the client then learned that the person she had been dealing with had not been from the airline and was in fact a fraudster. We’d like to know if you have any experience with this type of fraud (where the fraudster impersonated the airline) and if so, we want to hear your story. All submissions can remain anonymous. Please write to tarynn@nowmedia.co.za .


Today's News



comments powered by Disqus
Today'sNews
 latest  previous
TNW pick: Stronger rand bodes well for travel
Cyril Ramaphosa’s appointment as new president of...
Correction: Vic Falls Safari Club closes for renovations
eTNW on Monday erroneously reported that the...
Silverstone launches new flights in Kenya
Silverstone Air launched daily flights to Lodwar...
Burgeoning Vic Falls airport taking strain
The recently built Victoria Falls International...
NCL unveils 2019/2020 itinerary
Norwegian Cruise Line’s autumn and winter...
Tanzania to build new tourist train station
Tanzania’s Ministry of Natural Resources and...
Poll: Does the approach of Day Zero concern your clients?
The water crisis in Cape Town has drastically...